Bian Laboratories Advanced Skincare Manufacturing


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Shipping & Returns


Please provide a copy your EIN & sales tax exemption if your business is located in Texas upon account creation.


Bian Laboratories currently does not requires a minimum order. We do implement minimum orders randomly.

If you place an order, you automatically accept all these terms in this Policy section.


In order for our clients to receive the freshest and finest quality products, Bian Laboratories manufacturer all products at the time of your order. Please order a sample before purchasing as we do not modify completed orders or accept returns for any reason.

During seasonal temperature changes natural products can become thinner or thicker. We cannot replace your base if it is not the viscosity that you expected.

While samples can give you a general idea of what a larger size will be like sometimes there can be slight differences in color and texture. Other issues that do not warrant a return are color or scent variations.

Natural ingredients do vary from lot to lot and thus a finished product can have slight variations. If these variations are not acceptable to you, then you may want to consider chemical based products.

All of our ingredients are carefully chosen for quality and are produced under GMP Standards. Bian Laboratories products and manufactured at the time of order to ensure a full two year shelf life from day of purchase.

All sales are final.

How long does it take for Bian Laboratories to ship my order?

We know that timely shipping is crucial to our loyal customers. Manufacture of items will start shortly after we have received your order. Please note that all items are manufactured at the time of your order and not premade products. This allows your items to remain fresh and viable for the full two-year shelf life. Our goal is to ship orders in 5-10 business days after receipt. Whenever an extended delay is expected in shipping your package, our Customer Service team will notify you via phone or email.

Note: While we work seven (5) days a week to achieve our goal, during peak holiday times, delays may cause an overall increase in shipping times.

Shipping Rates:

At Bian Laboratories all our shipping rates can easily be seen during the checkout process prior to placing your final order. The rates displayed are reflective of shipping and handling. In many cases, there is a large amount of packaging material that is used to ensure items are shipped safely to the customer and our shipping rates are reflective of those packaging and handling rates. In most cases you will still find that our shipping rates are drastically lower than our competition because we take great care in negotiating the best possible rates with our carriers and pass much of that discount onto our customer. If you wish to handle the freight on your own, simply choose Schedule Your Own Freight and notate your UPS, FEDEX or freight number in the Customer comments section and they will arrange to use your shipper number.

International Shipping:

Import duties, taxes, and charges are not included in the items price or shipping cost. These charges are the buyer’s responsibility.

When will I get my shipment?

We are located in Texas. Depending on your location, your order will typically arrive 1-5 business days after it is processed for most U.S residents. To keep you posted, we’ll send a shipping confirmation email as soon as your order leaves our warehouse that will include a tracking number for your order.

Where does my order ship from?

All Bian Laboratories orders ship from our facility in San Antonio, Texas. We never drop-ship products. By keeping all shipping in-house, we can guarantee quality, speed and accuracy in your order fulfillment. Bian Laboratories direct-to-you shipping model makes it convenient and affordable to get the world’s highest-quality products that we offer.

Changes to Our Shipping Policy

We reserve the right, in our sole discretion, to change our shipping policy at any time by posting revised terms to our Shipping Policy. It is your responsibility to check periodically for any changes we may make to this policy. Your continued use of the Services following the posting of changes to this policy or other terms means you accept the changes.

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Bian Laboratories, LLC, benefiting industry and the public through innovative science and technology. An Equal Opportunity/Affirmative Action Employer Minority / Female / Disabled / Veteran Committed to Diversity in the Workplace. Bian Laboratories, LLC, headquartered in San Antonio, Texas, is a multidisciplinary, independent, applied cosmetic research and development organization & manufacturing facility. Specializing in botanically based skin care preparations.

Business Hours
Monday Thru Friday    9AM-5PM (Central Standard Time)
Bian Laboratories, 10942 Wye Ste 201, San Antonio, TX 78217
Office (888) 902-BIAN (888-902-2426)    Fax (210) 598-7190     Copyright © 2017 Bian Laboratories, LLC